Servizi e Consulenza Logistica
We are an integrated Solution Provider able to offer end-to-end solutions for your entire logistics and production system, from design to plant start-up and all after-sales activities. We offer guaranteed SLAs, we follow certified methodologies and we are driven by a healthy sense of responsibility towards our customers, who for more than 25 years find in Stesi a reliable, solid and stable partner.
Our Offer
With our services we accompany companies in the redesign of their logistics and production activities. We do this through trustworthy and competent consulting and reliable software solutions that save time and money.
Consulting for the definition of integrated Supply Chain models
After the Go-Live of the requested product, each customer can request a customized package for dedicated assistance, up to 24/7 availability.
Customers will be able to count on a competent service dedicated to solving any type of problem. The Support Team, specially created to provide the service, is led by the Support Director, a role occupied by a figure with thirty years of direct experience in the ICT world and Stesi products in particular. A first level of assistance, therefore already with high technical skills, is accompanied by a second level reserved for the resolution of problems that require further and more complex interventions.
Points to note:
- Single entry point for an easy access (mailbox support@stesi.it)
No sorting switchboard, already first level technician able to solve most problems
SLA contractually agreed and technically guaranteed
Tracking system of intervention times and resolution for KPI production of service quality control
Processes mapped and certified by the Stesi quality system
Packages of “scaled” hours with reduced rates and periodic sending of usage summary
Consulting for the definition of integrated Supply Chain models
Over the years, we operated in many sectors: from retail to packaging, from food to Contract Logistics. We know the peculiarities of each industry and we easily connect with entrepreneurs because we are aware of the challenges they face every day. We supply vertical and specialist skills, essential for defining together the most correct logistic and production model, which justifies investments and supports the needs of complex and unpredictable markets.
Design and implementation of logistics and production flows
We follow the definition of the model with the design of all the logistic and production flows, making use of the experience, constant contact with the customer and certified methodologies, to guarantee the quality of the final result and maximize ROI. In the implementation phase we adopt our proprietary platform, Silwa®, which, thanks to its functional completeness, modularity and innovative architecture, is able to enable the 4.0 approach and make the entire project future-proof.
Custom software development
Our technical team is able to satisfy every need for customization of logistics and production flows by creating custom software to be integrated within the solution.
System Integration
Our goal is to optimize logistics and production activities, making them the flag of companies. To achieve it, the activity of integrating software components, ICT and executive resources such as trolleys, stacker cranes, automatic warehouses and AGVs is essential. We respond to this need by monitoring the market and selecting the best technologies, in order to create customized solutions, in line with the requirements and capable of tangible benefits.
The customer at the center
The centrality of the customer is a real value on which we base our business. We have developed a methodology and an operating framework that has allowed us to record the lowest abandonment rate by our customers, who recognize us as an extremely reliable and solid partner, as well as innovative and prepared. Thanks to an excellent after-sales service, those who rely on us have the certainty of never being left alone
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Priority to our Customers' targets
Thanks to an interdisciplinary team composed of technology and supply chain experts, we are able to fully understand your performance growth objectives and translate them into your project
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Absolute compliance with requirements, time and cost
More than 25 years of experience in the sector allow us to know in detail every possible development, guaranteeing expected delivery times and with fixed and certain costs.
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Effective after-sales support and service with guaranteed SLAs and possible 24/7 coverage
The service is provided directly by Stesi on the basis of guaranteed SLA and four levels of urgency, with the possibility to extend coverage up to 24 hours and commitment of Stesi technicians to contact the customer within 2 hours of the call (very high priority).
Priority to our Customers' targets
Thanks to an interdisciplinary team composed of technology and supply chain experts, we are able to fully understand your performance growth objectives and translate them into your project
Absolute compliance with requirements, time and cost
More than 25 years of experience in the sector allow us to know in detail every possible development, guaranteeing expected delivery times and with fixed and certain costs.
Effective after-sales support and service with guaranteed SLAs and possible 24/7 coverage
The service is provided directly by Stesi on the basis of guaranteed SLA and four levels of urgency, with the possibility to extend coverage up to 24 hours and commitment of Stesi technicians to contact the customer within 2 hours of the call (very high priority).