The strategic role of logistics in e-commerce according to Stesi: Digital4.biz features our experience
Digital4.biz, a leading voice in the world of innovation and technology, has devoted an in-depth article to our vision on how logistics plays a crucial role in shaping the customer experience in e-commerce. In the interview, Stefano Cudicio explained how logistics has become a key differentiator for any company seriously embracing online sales—especially during peak demand periods like those seen during the Covid-19 emergency.
A practical example is our work with Kasanova, where we completely redefined the supply chain, focusing on bottlenecks like picking, packaging, and courier integration. The outcome? A seamless omnichannel strategy that ensures customers can enjoy a consistent, high-quality experience across all touchpoints.
Cudicio emphasized that e-commerce is not precluded to any sector, and that the difference is made by the management architecture, which is capable of adapting to different objects, sectors and contexts.
We are proud that Digital4.biz chose to tell about our approach and results. Check out the full interview in the link below to find out more about how Kasanova successfully manages Ecommerce flows improving Customer Experience.
👉 Read the full article: E-commerce, the key role of logistics in customer experience