Artificial intelligence is currently one of the most discussed and implemented technologies in the corporate world. Stesi, consistently at the forefront of supply chain management, has also decided to invest in this field.
Born from a virtuous collaboration with the Liceo Flaminio in Vittorio Veneto, SilwaAISupport is an AI-based virtual assistant integrated directly into the silwa suite, ready to support customers at no additional cost.
But what is it exactly, and what is the origin of this project? We spoke with Stefano Cudicio, President of Stesi, who illustrated this new feature and the concrete advantages it offers to companies.
What is SilwaAISupport and how does it work?
SilwaAISupport is an intelligent virtual assistant based on AI, designed to simplify and optimize the management of the supply chain and production processes. Integrated directly into the silwa suite, Stesi’s platform that combines WMS (Warehouse Management System) and MES (Manufacturing Execution System) functionalities into a single system, SilwaAISupport represents true operational support for companies and operators.
Thanks to AI, this module allows for simple and immediate interaction with the system, both to obtain functional support and to quickly access corporate data.
Its main functionalities are:
- Functional and technical support: SilwaAISupport directly assists operators and managers by answering questions regarding the use of the platform. For example, it is possible to obtain instructions on specific features or resolve technical doubts.
- Access to corporate data: The module allows for querying the data contained within the silwa platform, providing precise answers in real time. Managers can quickly obtain strategic information, such as: “How many items are currently in stock?“.
“The interface is based on an intuitive chat, accessible from both workstations and by operators in the field,” explains Stefano Cudicio. “This guarantees immediate responses and greater autonomy for our customers”.
From a study project to a concrete solution
SilwaAISupport is the perfect example of how an idea can transform into concrete innovation, starting from a shared path of growth. This virtual assistant was born from the collaboration between Stesi and the Liceo Flaminio in Vittorio Veneto, as part of the PCTO project “Work after studies is not uncertain”.
Several high school students had the opportunity to participate in an internship within the company, working side-by-side with the Research & Development team. Their goal? To explore how artificial intelligence could be integrated into the silwa platform to make it even more intuitive and high-performing.
What initially seemed like only an experimental study turned out to be a success beyond expectations: the students laid the foundations for an intelligent virtual assistant capable of supporting customers and operators quickly and effectively. From there, Stesi’s R&D department took the idea and transformed it into a concrete product, ready to be made available to companies.
The advantages: speed, autonomy, and zero additional costs
SilwaAISupport brings concrete benefits to companies, improving efficiency and simplifying daily work. Specifically, the AI integrated into silwa guarantees:
- Immediate responses: no more waiting. The system provides instantaneous answers, allowing users to obtain support or information in seconds.
- Operational autonomy: customers can directly access data and resolve operational doubts without needing to contact technical support. This advantage results in reduced lead times and more independence in task management.
- Zero additional costs: SilwaAISupport is available free of charge to all active customers, eliminating any licensing costs.
“The result exceeded every expectation,” says Stefano Cudicio. “Customers can count on a virtual ally that is always available, capable of improving operational performance and optimizing logistics and production processes with the power of machine learning”.
AI and the future of the supply chain
The adoption of artificial intelligence is not just a trend but a true evolution for forward-looking companies. For Stesi, investing in this technology represents a natural and strategic step.
“Artificial intelligence is experiencing a moment of great maturity,” explains Stefano Cudicio, President of Stesi. “Today we can finally seize its potential thanks to the combination of three key factors: great computing power, an enormous availability of data, and the evolution of the mathematical algorithms that govern its effectiveness. Machine learning and automation are no longer the future, but the reality that companies must face to stay competitive”.
SilwaAISupport is only the beginning of this journey. The integration of AI into Stesi’s WMS and MES systems clears the way for new opportunities, with the goal of exploring further technological applications that can optimize business processes.
Thanks to a constant commitment to Research and Development and collaboration with specialized entities like Humason, which specializes in developing AI solutions for back-office process automation, Stesi continues to distinguish itself as a benchmark for innovation in supply chain management.
“We chose to invest in this direction to offer our customers advanced and concrete tools capable of improving operational efficiency and supporting them in the challenges of digitalization,” Stefano concludes.
Conclusion
With SilwaAISupport, Stesi puts artificial intelligence at the service of the supply chain, offering companies an innovative and concrete tool. This virtual assistant optimizes processes, improves operational performance, and guarantees a tangible saving of time and resources.
Accessible, intuitive, and provided free of charge to active customers, SilwaAISupport is designed to simplify daily work, giving companies the tools to face digitalization challenges more efficiently.
Do you want to discover how AI can revolutionize your logistics and production management? Contact us and start exploiting the full potential of SilwaAISupport.
